Introduction
Welcome to Belvira Residence. Belvira Residence (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://belviraresidence.com and use our booking or payment services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect and process the following types of information:
- Personal Information
- Full name
- Email address
- Phone number
- Nationality or ID/passport number (for registration requirements)
- Address or billing details
- Address or billing details
- Check-in and check-out dates
- Number of guests
- Room or apartment type booked
- Special requests or preferences
- Technical Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our site
- Cookies and tracking technologies
How We Use Your Information
We use your information to:
- Process and confirm reservations
- Provide customer support before, during, and after your stay
- Improve our website and user experience
- Send booking confirmations, receipts, and promotional offers (if consented)
- Comply with local laws and banking or tax requirements
We do not sell, rent, or trade your personal data to third parties.
Cookies
We use cookies to:
- Remember your preferences (e.g., selected language or currency)
- Analyze website traffic and improve performance
- Enable booking functionality
You can control or delete cookies through your browser settings. However, disabling cookies may limit some website functions.
Embedded content from other websites
Our website may contain links to third-party booking or payment sites.
We are not responsible for the privacy practices or content of those websites. Please review their policies before providing personal information.
Who we share your data with
Your personal information may be shared only with:
- Payment processors and banks to complete secure transactions
- Government authorities when required by Egyptian law or for police registration purposes
- IT service providers that help us operate our website securely
All third parties are bound by confidentiality and data protection agreements.
How long we retain your data
We retain your data only for as long as necessary to:
- Complete your booking and payment
- Fulfill legal, accounting, or reporting obligations
Typically, guest records are kept for up to 5 years as required by local regulations.
What rights you have over your data
You have the right to:
- Access and request a copy of your personal data
- Correct or update inaccurate information
- Request deletion of your personal data (where legally applicable)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at [info@belviraresidence.com].
Data Security
We take data protection seriously and use SSL encryption and secure servers to safeguard your data.
Your payment details are processed securely through our payment gateway and are never stored on our servers.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.